Refund and Returns Policy

1. Scope and Agreement

This policy applies to all business-to-business (B2B) transactions. By issuing a Purchase Order or completing a transaction on our platform, the Buyer agrees that this policy supersedes any previous verbal or written agreements. As this is a B2B transaction, statutory “cooling-off” periods for change-of-mind do not apply unless expressly stated herein.

2. Return Conditions

Returns are only accepted under the following circumstances:

  • Defective or Damaged Goods: Items that are non-functional or damaged during transit.
  • Incorrect Shipments: Items that do not match the SKU or description on the confirmed Purchase Order.
  • Change of Mind (Discretionary): Subject to a restocking fee (see Section 4) and approval within 14 business days of delivery. Notice received before shipping deemed as cancellation of order in principle.

3. Return Merchandise Authorization (RMA)

No returns will be accepted without a valid Return Merchandise Authorization (RMA) number.

  • To initiate a return, contact our Support Portal or email returns@example.com.
  • The RMA number must be clearly marked on the exterior of the return packaging.
  • Unauthorized returns will be rejected at the warehouse and returned to the Buyer at their expense.

4. Restocking Fees and Shipping

  • Defective Goods: If a product is found to be defective, we will cover the return shipping costs and provide a replacement or full refund.
  • No-Fault Returns: For “change of mind” returns or ordering errors by the Buyer, a 15% restocking fee and Freight will be deducted from the refund total. The Buyer is responsible for all return freight charges and insurance.

5. Non-Returnable Items

The following items are strictly non-returnable:

  • Custom-manufactured, bespoke, or specially ordered goods.
  • Software licenses or digital products once the key has been del ivered or the seal is broken.
  • Items not in their original, un-defaced manufacturer’s packaging.

6. Refund Processing

Once the returned goods are received and inspected at our distribution center (usually within 5-7 business days):

  • Approved refunds will be issued via the original payment method or as a credit to the Buyer’s account.
  • Refunds will be processed for the invoice value of the goods only; original shipping and handling fees are non-refundable.

7. Claims Period

  • Shortages or Visible Damage: Must be reported within 48 hours of delivery.
  • Hidden Defects: Must be reported within the manufacturer’s warranty period or 30 days, whichever is shorter.